Hi,
Kindly provide your suggestions for the below requirement to be implemented.
We are using automotive dealer portal 7 where business function warranty management is not enabled as it will be handled in some other system.
we use using only spare parts sales in business function.
Now the requirement here is for "non warranty claim" which will be recorded at the dealer portal.Once the claims are recorded at the dealer portal claim will be created in sap (Please note no orders are generated in sap at this point). next step will be the first level of validation which will be done in SAP for the claim.If the claim is rejected in SAP the dealer portal will be updated on the claim status .If accepted further process for returns etc will be carried out in SAP.
Please suggest how do we recieve the inital claim recorded in dealer portal in SAP.Should be create a Z table in sap ? if yes how will the actions be perfomed for accept and reject? Or is there any other way of receving notifications in sap for claims where actions can be perfomed?